Return Policy

All New Products purchased from the Ricoh Imaging website may be returned within thirty (30) days of purchase to receive a full refund (return shipping will not be refunded).  Refunds of the purchase price will be made to the same credit or debit card used when ordering.  If, for some reason, the same credit or debit card is not available, the Customer must contact Ricoh to make other arrangements for refunding the charge or debit of the purchase price.  Please note that All charges related to the return shipping of the product to the service center are the responsibility of the original purchaser. In returning this Product, the original purchaser must prepay all postage, shipping transportation, insurance, and delivery costs and the Product must be delivered in packaging and shipping materials that afford an adequate degree of protection for the product. (Note: Ricoh will not assume any responsibility for damages or loss encountered in transit to the approved service center but will assist in processing any claims whenever possible.)

To return your purchase, please email weborders@ricoh-usa.com to receive return authorization.  In your email, you must include your web order number and reason for the return request.  Ricoh will email you return instructions and provide you with a Return Merchandise Authorization (“RMA”) number and address for shipping.  The RMA number must be noted on the outside of the return package.  Please note returns will not be accepted without an RMA number.

You bear all shipping costs when exercising your rights under this Extended Warranty. Ricoh Imaging will not assume the responsibility for damages or loss encountered in transit. If the warranty of your product is void due to the terms and conditions in this document, costs of shipping and transportation will be included in the repair estimate.

This warranty does not cover finishes or any accessories, nor does it cover loss of or damages caused to the Product, including, but not limited to that caused by: misuse, abuse, improper packaging, alteration, accident, impact, moisture, liquid, sand/ corrosion, excessive temperature, battery leakage1 chemical corrosion, scratches, mishandling, operation contrary to operating, maintenance or environmental instructions, tampering, modification, electrical current fluctuations, use in conjunction with compatible computer equipment and compatible software or servicing by an unauthorized repair shop. Non-Ricoh brand equipment and software that may be distributed with the Ricoh Imaging Product are sold “as-is” and without warranty of any kind by Ricoh Imaging, including any implied warranty regarding merchantability or fitness for a particular purpose and such warranties are explicitly disclaimed. Ricoh Imaging shall not be liable for any consequential or incidental damages, such as film, batteries, travel expenses, loss of time, etc. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty.

PLEASE NOTE: IF YOUR RETURNED PRODUCT IS NOT IN THE CONDITION NOTED WITH ALL ACCESSORIES INCLUDED IT MAY BE RETURNED TO YOU.  FULL REFUND AMOUNTS WILL NOT BE ISSUED FOR PRODUCT THAT IS RETURNED THAT SHOWS DAMAGES CAUSED BY USE OR IMPACT.