Conditions of RICOH IMAGING NORTH AMERICA Warranty –  OPEN-BOX Products

Save money on authentic Ricoh and Pentax products with special deals on Open-Box DSLR cameras, lenses, accessories, and sport optics.  “Open-Box Products” are products that have been opened or the packaging has been damaged in some way.  When you buy Open-Box Products directly from Ricoh, you can rest easy that your certified Open-Box Products have been thoroughly tested and are in like-new condition.  Ricoh and Pentax Open-Box Products also come with the original one (1) year manufacturer’s limited warranty with all the same coverage provided under the original manufacturer’s warranty.  Note that Open-Box Products are in like-new condition (except for the packaging), have never been used by a consumer, and contain all original accessories (unless specifically mentioned in the item description), and are an excellent value!

Return Policy:  All Open-Box Products may be returned within fourteen (14) days of purchase to receive a full refund of the Open-Box Product purchase price (return shipping will not be refunded).  Refunds of the purchase price will be made to the same credit or debit card used when ordering.  If, for some reason, the same credit or debit card is not available, the Customer must contact Ricoh to make other arrangements for refunding the charge or debit of the purchase price.  Please note that All charges related to the return shipping of the product to the service center are the responsibility of the original purchaser. In returning this Product, the original purchaser must prepay all postage, shipping transportation, insurance, and delivery costs and the Product must be delivered in packaging and shipping materials that afford an adequate degree of protection for the Open Box Product. (Note: Ricoh will not assume any responsibility for damages or loss encountered in transit to the approved service center but will assist in processing any claims whenever possible.)

To return your purchase, please email weborders@ricoh-usa.com to receive return authorization.  In your email, you must include your web order number and reason for the return request.  Ricoh will email you return instructions and provide you with a Return Merchandise Authorization (“RMA”) number and address for shipping.  The RMA number must be noted on the outside of the return package.  Please note returns will not be accepted without an RMA number.